We process refunds for full price items only within 7 days from date of purchase in the following instances:
If you receive any merchandise that you are unhappy with, simply return your item with the proof of purchase (a copy of your Invoice), in the same condition as you received it, within 7 days and we will happily exchange or refund full priced items, or exchange discounted items*.
We are also happy to ship your exchange back to you for free, but you are responsible for cost of freight back to back to us.
*Refunds not available for sale or promotional items.
For peace of mind, we highly recommend you return the goods by insured, registered post as Byron Bay Longboards is not liable for any lost or damaged returns parcels.
Address for Returns:
Byron Bay Long boards
89 Jonson St
Byron Bay 2481
For Discounted Items, Refunds are not available, but you can exchange if:
You pay freight both ways & Return Conditions ‘a’ to ‘f’ above are complied with.
Faulty or damaged Items
For standard size items please follow the steps above for a regular return.